Privacy policy

VELINO — Privacy Policy

Last Updated: April 2026 Business Registration: 319089025

1. Introduction

Velino ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit velinors.com or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely — we do not store card details)

Information collected automatically:

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website
  • Device type (mobile, desktop, tablet)

Cookies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings, though some features may not function properly.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Provide customer support
  • Send promotional emails and marketing communications (only if you have opted in)
  • Improve our website and products
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Marketing Communications

If you opt in to receive marketing emails, we may send you information about:

  • New products and collections
  • Promotions and special offers
  • Company updates

You may unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us at velinosupport@gmail.com.

5. Data Security

We take the security of your data seriously. We implement industry-standard measures including:

  • SSL encryption on all pages
  • Secure third-party payment processors (we do not store credit card numbers on our servers)
  • Restricted access to personal data within our organization

While we take every reasonable precaution, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

  • Shipping carriers — to deliver your orders
  • Payment processors — to securely process transactions
  • Analytics providers — to understand how our site is used (data is anonymized where possible)
  • Legal authorities — if required by law

All third parties are required to handle your data securely and only for the purposes we specify.

7. Your Rights

As a US consumer, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at: 📧 velinosupport@gmail.com

We will respond within 5 business days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information is collected about you
  • Know whether your personal information is sold or disclosed
  • Opt out of the sale of your personal information
  • Request deletion of your personal information
  • Not be discriminated against for exercising your privacy rights

We do not sell personal information. To submit a CCPA request, contact us at velinosupport@gmail.com.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at velinosupport@gmail.com.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions or concerns:

📧 velinosupport@gmail.com 🌐 velinors.com