Refund policy
VELINO — Returns & Refund Policy
We want you to love your Velino product. If you're not completely satisfied, we're here to help.
90-Day Return Policy
You have 90 days from the date of delivery to request a return or refund.
To be eligible for a return:
- The item must be unused or used only to assess fit/function
- The item must be in its original packaging
- You must provide proof of purchase (order confirmation)
How to Request a Return
Contact our customer service team at velinosupport@gmail.com with:
- Your order number
- Reason for return
- Photo or video evidence (required for defective items)
We will respond within 1–2 business days with return instructions.
Refund Options
Option A — Full Refund to Original Payment Method:
- Refunds are issued to the original payment method used at checkout
- A restocking fee of 5% applies
- Refund will be processed within 5 business days of receiving the returned item
- Shipping costs are non-refundable
Option B — Store Credit:
- Receive the full order value as store credit
- No restocking fee
- Credit is valid for 2 years from the date of issue
- Can be used on any Velino product
Cancellations
Orders may be cancelled within 1 hour of purchase, provided the order has not yet been shipped. To cancel, email us immediately at velinosupport@gmail.com with your order number.
Defective Items
If you received a defective or damaged product, please contact us within 48 hours of delivery with photo or video evidence. We will arrange a free replacement shipment at no cost to you.
Non-Returnable Items
- Items purchased during final sale or with discount codes are eligible for return within 48 hours of delivery only
- Items showing signs of regular wear or damage beyond normal assessment use are not eligible for refund
Refused Shipments
If you refuse delivery of your package, you forfeit your right to a refund. Shipping costs (original and return) will be deducted from any store credit issued.