Shipping policy

VELINO — Shipping Policy

Last Updated: April 2026

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation (Monday through Friday, excluding US federal holidays).

You will receive an order confirmation email immediately after purchase, and a second email with your tracking number once your order has been shipped.

2. Shipping Times

Once your order has been processed and shipped, estimated delivery times within the United States are:

Shipping Method Estimated Delivery
Standard Shipping 5–10 business days

Please note: Velino ships from an international warehouse. While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to customs processing, carrier delays, or high demand periods.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Free shipping may be available on qualifying orders. Check our website for current promotions.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website.

If you have not received a tracking update within 20 business days of receiving your tracking number, please contact us at velinosupport@gmail.com and we will investigate promptly.

5. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Velino is not responsible for:

  • Packages lost or delayed due to incorrect address information
  • Packages delivered to an incorrect address due to customer error

If you realize you have entered an incorrect address, contact us immediately at velinosupport@gmail.com. We will do our best to update it before shipment, but cannot guarantee changes once the order has been processed.

6. Import Duties & Taxes

For orders shipped within the United States, no additional import duties apply.

All applicable sales taxes will be calculated and displayed at checkout.

7. Lost or Stolen Packages

Velino is not responsible for packages that are lost or stolen after confirmed delivery. If your tracking shows "delivered" but you have not received your package, please:

  • Check with neighbors or building management
  • Contact the shipping carrier directly
  • Reach out to us at velinosupport@gmail.com and we will assist where possible

8. Refused or Unclaimed Shipments

If you refuse delivery or fail to collect your package from a pickup location, you forfeit your right to a refund for that order. Original shipping costs and return shipping costs will be deducted from any store credit issued.

9. Delays Beyond Our Control

Velino is not responsible for shipping delays caused by:

  • Carrier delays or operational issues
  • Severe weather or natural disasters
  • US federal holidays
  • Customs processing (for international shipments)
  • Any other events beyond our control

10. Contact Us

For any shipping-related questions:

📧 velinosupport@gmail.com 🌐 velinors.com

We aim to respond within 1–2 business days.